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FAQ'S

+How long has Propét USA been in business? 

Since its beginning in 1985, Propét has been driven by a mission to offer quality footwear for hard-to-fit feet. We believe in making shoes that don't pinch, don't slip and fit comfortably right out of the box. Comfort starts with fit so we offer the widest array of sizes and widths to ensure the perfect fit. Find more about Our Story here. 

+Does Propét USA have a factory store at your headquarters in Auburn, WA?
We do not have a factory store and sell direct to the public only on this website. If you’d like to purchase Propét locally in the U.S., you can find stores in your area that our products by clicking local shops in the grey bar above and put in your zip code. In store selections vary, so please call ahead to the store to make sure they carry the product you’re interested in.

SHOPPING FAQ

+Why won’t it allow me to select my width?
When shopping for a shoe, please select the size of the shoe first, then the width. If you have questions about how to know what width of shoe you need, please check our Shoe Fit FAQ below or our Fit Guide.

+I’m getting an error on the website. What do I do?
Please call customer service and let us know about this so we can get it fixed immediately! Please call us at 253-854-7600, Monday – Friday 7:30am-4:00pm PST

+Can I order if I’m outside the United States?
We’re sorry, but products purchased on propetfootwear.com can only be billed or shipped to destinations within the United States.

+What methods of payment do you accept?
Payment for online orders must be made with a credit card. We accept the following: Visa or MasterCard. We will charge your card and email an order confirmation number to you.

+How do I find your products locally?
If you’d like to purchase Propét locally in the U.S., you can find stores in your area that our products by clicking local shops in the grey bar above and put in your zip code. In store selections vary, so please call ahead to the store to make sure they carry the product you’re interested in.

+Can I cancel or change an order?
Once you submit your order, it cannot be changed or cancelled. You have to wait until you’ve received the product to start the return process. If you purchased the product from one of our other online or retail store, please contact the store directly for their return policy. Click to see our Returns Policy.

+My tracking information says my return has been received at your warehouse location, why have I not received my refund?


Your return may have arrived at our warehouse location, but the product still needs to be inspected for wear and tear and placed back into our inventory, at which time we receive notification and your refund is processed. *Please note that we are a small operation and your patience is much appreciated when it comes to returns.

+I’m not comfortable ordering online. Can I call in my order?
Propét USA can only accept orders online. Shopping on our site is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to third-party vendors. 

+How do I update personal information for my account? 

Log in to your account by clicking My Account and click on the Update Profile link. You will be able to change your mailing and contact information, as well as update subscription preferences. 

+What is your Warranty? Our Warranty Policy is subject to the following limitations. All warranty claims must be accompanied by the original purchase receipt from our website or an authorized dealer. Repaired or replaced products are covered for the remainder of the original warranty. For additional details see our Propet Limited Warranty Guidelines.

Shoe Fit FAQ

+How do I determine my correct size in your shoes?
Shoe sizing is difficult to determine, without going to an experienced shoe fitter. Everyone's feet are different and with most people, right and left feet can vary in size, width and shape. Your shoe size can even change over time! We recommend getting tour feet measured with a Brannock device at least once a year to ensure the correct sizing. Please do not attempt to measure your own foot, we've found that the majority of the time it leads to mistakes in measurement and the wrong size selection. Materials and manufacturing variations can affect the fit-creating a lot of possible variations on any one pattern. However, we fit test our shoes and have found most fit true to size and we recommend ordering your normal US size. For more details on how to find your perfect fit, please see our Fit Guide.

+Do you carry narrow or wide widths?
Yes, we are known for our variety of widths. Please check our Shopping Guide, Shop by Size & Width page to find the styles available in the perfect width for you. We also offer adjustability in most of our styles to help accommodate variations in your feet and to allow you to customize the fit. Please see the rest of our Shoe Fit FAQ or our Fit Guide for details about shoe widths.

+What does wide width mean? Every shoe company has a different definition of what “wide width” is. It can be any width past your standard “M (B)” for Women or “M (D)” for Men which is your traditional/standard shoe width. This is also where we differ, we not only offer our shoes in “wide width,” we also offer a total of 6 widths for Women and 5 for Men. We carry the following widths for Women: Slim, also labeled as S or (4A) Narrow, also labeled as N or (AA) Medium, traditional/standard shoe width also labeled as M or (B) Wide, also labeled as W or (D) Extra Wide, also labeled as X or 2E 2X Wide, also labeled as XX or 4E We carry the following widths for Men: Narrow, also labelled as N or (B) Medium, traditional/standard shoe width also labelled as M or (D) Wide, also labelled as W or (E) Extra Wide, also labelled as X or 3E 2X Wide, also labelled as XX or 5E

+What do the letters after a size mean?
Letters after the size are the width of the shoe. If a retailer offers sizes beyond the “traditional” or “standard,” which is typically called Medium, then there will be numbers after the size. So a women’s Medium size 7 could be labeled just 7 or 7M or 7M(B). Another example, a Men’s extra wide size 10 could be labelled as 10X or 10X(3E).

+What does M (B) or M (D) mean?
M or sometimes labeled (B) is the women’s labeling for the “traditional” or “standard” width shoe, this is also sometimes written out as Medium. M or sometimes labeled (D) is the men’s labeling for the “traditional” or “standard” width shoe, this is also sometimes written out as Medium. If you have questions about how to know what width of shoe you need or what sizes and widths we offer, please check the rest of our Shoe Fit FAQ, our Fit Guide, or contact Customer Care.

+Are any of your shoes designed for diabetics?
We offer a wide variety of styles that are specifically designed for diabetics (many of these styles are also great for people with arthritis or other foot and/or lower body ailments). You can identify these shoes by the A5500 icon, which means they have been Medicare approved. To shop all our href="https://propetfootwear.com/shop-by-condition/diabetic-shoes/">Diabetic Friendly Shoes click here.
+Do you have slip resistant shoes?
Yes we do! There is a rating listed for each style to show their performance on different types of flooring material. To shop our slip resistant shoes click here.

+My shoes are dirty, how do I clean my Propet shoes?
Dirt, sand and grit will degrade the materials in your shoes, particularly the leather, glue and stitching. We recommend keeping your shoes clean for best results. Normal shoe cleaning guidelines: The key to cleaning footwear is to not soak the shoes or boots. Use enough soapy water to clean, but as little as possible. When drying, do not use excessive heat because this can damage the leather, glues and sole materials. 1. Remove excess dirt first. Use a soft-bristled brush (shoe brush, old toothbrush) to clean the outsole. 2. Mix warm water and a small amount of mild detergent so the mixture is slightly soapy but not too sudsy. 3. Use a sponge, soft cloth or soft brush to apply a small amount of your soapy water to clean the shoes. 4. Using another sponge or soft cloth, apply a small amount of warm water to remove any excess detergent. 5. Air dry the shoes at room temperature keeping them away from heat sources. 6. Repeat, if necessary. We recommend shoe cleaning products from Nikwax. Saddle soap and Sno-Seal can soften leather, so please be aware that leather can change if you use these products. Unless your Propet shoes are marked as Washable, we do not recommend putting them in the washing machine. Please check our website for the Washable icon. This icon indicates which styles may be washed in a washing machine. Propet 'Washable' shoe cleaning guidelines: 1. Knock off loose dirt with a soft-bristled brush or sponge: remove the insoles. 2. Wash on regular cycle, cold water setting. 3. Air dry the shoes at room temperature, keeping them away from heat sources.