FAQ'S
Since its beginning in 1985, Propét has been driven by a mission to offer quality footwear for hard-to-fit feet. We believe in making shoes that don't pinch, don't slip and fit comfortably right out of the box. Comfort starts with fit so we offer the widest array of sizes and widths to ensure the perfect fit. Find more about Our Story here.
We do not have a factory store and sell direct to the public only on this website. If you’d like to purchase Propét locally in the U.S., you can find stores in your area that our products by clicking Authorized Retailers . In store selections vary, so please call ahead to the store to make sure they carry the product you’re interested in.
You can order Propét 24 hours a day, 7 days a week on our site. Customer Support is limited to Monday through Friday 7:30 am to 4:00 pm PST
SHOPPING FAQ
We do not have a factory store and sell direct to the public only on this website. If you’d like to purchase Propét locally in the U.S., you can find stores in your area that our products by clicking Authorized Retailers . In store selections vary, so please call ahead to the store to make sure they carry the product you’re interested in.
Please call Customer Service and let us know about this so we can get it fixed immediately! Please note hours of operatiopn: Monday – Friday 7:30am-4:00pm PST
We’re sorry, but products purchased on propetfootwear.com can only be billed or shipped to destinations within the United States. If you are located in Canada please visit Propét Canada
Payment for online orders must be made with a credit card. We accept the following: Visa or MasterCard. We will charge your card and email an order confirmation number to you.
You can find stores in your area that our products by clicking Authorized Retailers . In store selections vary, so please call ahead to the store to make sure they carry the product you’re interested in.
Once you submit your order, it cannot be changed or cancelled. You have to wait until you’ve received the product to start the return process. If you purchased the product from one of our other online or retail store, please contact the store directly for their return policy. Click to see our Returns Policy.
Your return may have arrived at our warehouse location, but the product still needs to be inspected for wear and tear and placed back into our inventory, at which time we receive notification and your refund is processed. *Please note that we are a small operation and your patience is much appreciated when it comes to returns. We process returns on Monday - Friday 7:30 am to 4:00 pm PST.
Propét Footwear can only accept orders online. Shopping on our site is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to third-party vendors.
Log in to your account by clicking My Account and click on the Update Profile link. You will be able to change your mailing and contact information, as well as update subscription preferences.
Our Warranty Policy is subject to the following limitations. All warranty claims must be accompanied by the original purchase receipt from our website or an authorized dealer. Repaired or replaced products are covered for the remainder of the original warranty. For additional details see our Propet Limited Warranty Guidelines.
SHOE FIT FAQ
Shoe sizing is difficult to determine, without going to an experienced shoe fitter. Everyone's feet are different and with most people, right and left feet can vary in size, width and shape. Your shoe size can even change over time! We recommend getting tour feet measured with a Brannock device at least once a year to ensure the correct sizing. Please do not attempt to measure your own foot, we've found that the majority of the time it leads to mistakes in measurement and the wrong size selection. Materials and manufacturing variations can affect the fit-creating a lot of possible variations on any one pattern. However, we fit test our shoes and have found most fit true to size and we recommend ordering your normal US size. For more details on how to find your perfect fit, please see our Fit Guide.
Yes, we are known for our variety of widths. Please check our Shopping Guide, Shop by Size & Width page to find the styles available in the perfect width for you. We also offer adjustability in most of our styles to help accommodate variations in your feet and to allow you to customize the fit. Please see the rest of our Shoe Fit FAQ or our Fit Guide for details about shoe widths.
Every shoe company has a different definition of what “wide width” is. It can be any width past your standard “M (B)” for Women or “M (D)” for Men which is your traditional/standard shoe width. This is also where we differ, we not only offer our shoes in “wide width,” we also offer a total of 6 widths for Women and 5 for Men. We carry the following widths for Women: Slim, also labeled as S or (4A) Narrow, also labeled as N or (AA) Medium, traditional/standard shoe width also labeled as M or (B) Wide, also labeled as W or (D) Extra Wide, also labeled as X or 2E 2X Wide, also labeled as XX or 4E We carry the following widths for Men: Narrow, also labelled as N or (B) Medium, traditional/standard shoe width also labelled as M or (D) Wide, also labelled as W or (E) Extra Wide, also labelled as X or 3E 2X Wide, also labelled as XX or 5E.
Letters after the size are the width of the shoe. If a retailer offers sizes beyond the “traditional” or “standard,” which is typically called Medium, then there will be numbers after the size. So a women’s Medium size 7 could be labeled just 7 or 7M or 7M(B). Another example, a Men’s extra wide size 10 could be labelled as 10X or 10X(3E).
M or sometimes labeled (B) is the women’s labeling for the “traditional” or “standard” width shoe, this is also sometimes written out as Medium. M or sometimes labeled (D) is the men’s labeling for the “traditional” or “standard” width shoe, this is also sometimes written out as Medium. If you have questions about how to know what width of shoe you need or what sizes and widths we offer, please check the rest of our Shoe Fit FAQ, our Fit Guide, or contact Customer Care.
Yes we do! There is a rating listed for each style to show their performance on different types of flooring material. To shop our slip resistant shoes click here .
We offer a wide variety of styles that are specifically designed for diabetics (many of these styles are also great for people with arthritis or other foot and/or lower body ailments). You can identify these shoes by the A5500 icon, which means they have been Medicare approved. To shop all our Diabetic Friendly Shoes click here.
Dirt, sand and grit will degrade the materials in your shoes, particularly the leather, glue and stitching. We recommend keeping your shoes clean for best results. Normal shoe cleaning guidelines: The key to cleaning footwear is to not soak the shoes or boots. Use enough soapy water to clean, but as little as possible. When drying, do not use excessive heat because this can damage the leather, glues and sole materials. 1. Remove excess dirt first. Use a soft-bristled brush (shoe brush, old toothbrush) to clean the outsole. 2. Mix warm water and a small amount of mild detergent so the mixture is slightly soapy but not too sudsy. 3. Use a sponge, soft cloth or soft brush to apply a small amount of your soapy water to clean the shoes. 4. Using another sponge or soft cloth, apply a small amount of warm water to remove any excess detergent. 5. Air dry the shoes at room temperature keeping them away from heat sources. 6. Repeat, if necessary. We recommend shoe cleaning products from Nikwax. Saddle soap and Sno-Seal can soften leather, so please be aware that leather can change if you use these products. Unless your Propet shoes are marked as Washable, we do not recommend putting them in the washing machine. Please check our website for the Washable icon. This icon indicates which styles may be washed in a washing machine. Propet 'Washable' shoe cleaning guidelines: 1. Knock off loose dirt with a soft-bristled brush or sponge: remove the insoles. 2. Wash on regular cycle, cold water setting. 3. Air dry the shoes at room temperature, keeping them away from heat sources.
Diabetic Shoes FAQs
A diabetic shoe is specially designed footwear that helps protect feet and prevent common complications in diabetics like ulcers, calluses, and infections. Shoes for diabetics offer features like extra depth, seamless interiors, and moisture control to safeguard sensitive feet.
Diabetic neuropathy, poor circulation, and a compromised immune system are among the common issues that can affect the feet of individuals with diabetes. As a result, diabetic shoes provide extra depth, cushioning, and support to reduce pressure on the feet. In contrast, regular shoes may lack the protective features needed to prevent or mitigate foot complications in diabetics.
If you have diabetes and experience issues like neuropathy, poor circulation, or foot deformities, diabetic shoes may be necessary to protect your feet. Shoes good for diabetics are designed to reduce the risks associated with these conditions.
Look for footwear with double-depth insoles, moisture control, adjustability, and seamless interiors to prevent irritation and allow for maximum comfort. Propét’s diabetic shoes for men and women are built specifically with features like Ortholite™ Comfort Insoles to create cooler, drier comfort.
The best diabetic shoes offer ample support, cushioning, and protection. Propét’s styles work to enhance comfort and prevent complications.
Shoes for diabetics with neuropathy should provide flexible soles, non-binding uppers, and extra width to accommodate swelling and reduce pressure on sensitive areas. Propét’s diabetic wide shoes are ideal for this.
Propét Diabetic Shoes
Propét offers a wide variety of the best shoes for diabetes, ensuring that individuals who need specialized footwear don’t have to sacrifice style or comfort. We design men's and women's diabetic shoes that are perfect for any occasion and accommodate a variety of foot widths. Every pair is thoughtfully crafted with advanced features like double-depth insoles and Ortholite™ technology to provide superior comfort and protection, helping to prevent the risks of poor foot health.
Propét diabetic shoes are made with lightweight, breathable materials and feature Ortholite™ Comfort Insoles, which provide cooler, drier interiors without adding bulk. These shoes are crafted for durability and optimal foot health.
Propét diabetic shoes for women and men include double-depth insoles that can be removed to create extra space for orthotics or additional comfort. This feature ensures a perfect fit for every foot shape.
Yes, Propét offers diabetic wide shoes and diabetic shoes extra wide to ensure a comfortable fit for all foot sizes and shapes. We provide options that range from medium to xx wide.
Yes, Propét shoes for diabetics are designed with enhanced arch support to help distribute pressure evenly and promote proper foot alignment.
Absolutely. Propét offers a wide selection of men’s shoes for diabetics and shoes for diabetic women in various colors and styles.
Yes! Propét provides a variety of styles, including diabetic walking shoes, dress shoes, and casual shoes, all designed for comfort, protection, and style.
Sizing and Fit
Choose shoes with a proper fit by ensuring they have enough room for toes, adjustable closures, and supportive insoles. Also, choose the right width for your feet!
Yes, many Propét diabetic shoes are designed with removable insoles to accommodate custom orthotics, making them a great choice for people with unique foot needs.
Purchasing and Coverage
You can purchase Propét diabetic shoes for men and women directly from our website or at a variety of distributor stores. To find the most comprehensive information on features and the largest variety of styles, we recommend browsing our site!
The cost of diabetic shoes varies based on style and features. Propét offers high-quality shoes for diabetics at competitive prices to ensure value and comfort.
Yes, Medicare may cover diabetic shoes if prescribed by a doctor. Look for the Medicare Approved icon while shopping for Propét diabetic shoes to confirm eligibility.
Products must be returned within 14 calendar days of receipt of purchase and in original condition. We recommend trying your shoes on indoors once they’ve been received!